Shipping Policy
We will process the order as soon as we receive a receipt of your transaction. All items are delivered to the address provided by you when ordering. You will be able to select at the end of the check-out process the delivery service required (from standard to express delivery) for your needs. When in stock, they will be delivered to the delivery address within a period of 2 to 10 working days depending on the delivery type you have chosen.
We ship worldwide. Please reach us at info@elifgencer.com to check rate and estimated delivery time for the country you would like your item to be shipped to.
We offer free delivery on all orders above 300 GBP - Please use option at checkout when applicable.
Delivery to countries outside the EU may be subject to local import taxes, which are your responsibility. If so, the shipping company may contact you once your items are in customs to let you know the cost. Be aware that this may delay your delivery time. Unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary from country to country. It will be your responsibility to pay the necessary charges for local authorities to release goods held at customs. Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorisation and/or stock availability.
Return & Exchange Policy
Privacy Policy
If not fully satisfied, you can return the item you purchased within 30 days from when the order arrived to you to get a full refund or exchange. Items must be returned unused, in perfect condition and in their original packaging. If you wish to return an item, please email us at info@elifgencer.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed and you will automatically receive your refund receipt via email. We will refund your payment of the purchase price, less any cost of expedited shipping if it occurs. The refund will be applied to your credit card or original method of payment within 2-5 business days.
Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elifgencer.com with images of the damaged goods with close up images of the style.
Alteration fees are subject to change and will be provided upon request. Repairs are approved on a case by case basis. If you have a garment that needs additional mending/repairs, please forward your inquiry to info@elifgencer.com.
Unless the mistake is on our side, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Refunds will also be set at the price you paid and not the price in the currency concerned at the date of refund. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We reserve the right to send the goods back to you or do not issue a refund if the return does not fulfil our return policy.
We respect your right to privacy and will not share or sell your personal information.